FAQ
Twenty-five honest answers about how I work, what to expect and how engagements run.
I work primarily with sole traders, freelancers and small businesses across the United Kingdom — usually owner-led operations that want considered, creative marketing support without a large agency overhead.
No. Zephyr Creative Marketing is an independent marketing practice. I'm a sole trader and I deliver every engagement personally.
The best first step is a short discovery call. You can book one through the contact form; I'll respond within one business day.
No. Every service is a one-time, defined engagement with a single published price. If you'd like to continue working together after a project, we simply scope a new one.
It depends on the service. A Marketing Audit is usually complete within one week. A Complete Marketing Partnership runs for 12 weeks.
All work is delivered remotely from London through video consultations, shared documents and email. This keeps engagements efficient and pricing transparent.
I've worked with businesses in retail, hospitality, professional services, wellness, home services and small e-commerce. My approach is industry-agnostic — the process adapts to the business in front of me.
I can help you plan and evaluate paid campaigns and choose the right partners to execute them. I don't manage ad accounts directly as part of my standard services.
I focus on planning, positioning and creative direction. Where writing is needed within scope (for example a brand voice document or a campaign outline), I'll produce it. Ongoing content production is not part of every package.
We agree the measures at the start — usually a mix of commercial indicators (enquiries, sales, retention) and marketing signals (reach, engagement, brand consistency).
Yes, happily. If you don't have one, my standard Confidentiality Policy already covers the sensitive information you share with me.
All services are paid up-front through a secure Stripe checkout linked from the pricing page. You receive a receipt automatically.
Yes, within the scope set out in the Refund Policy. If a project hasn't started, a full refund is usually available.
Occasionally, subject to capacity. Let me know your timeline in your enquiry and I'll be honest about whether I can meet it.
Yes. Many clients pair a Strategy Session with a Campaign Planning or Growth Plan engagement. Message me and I'll suggest a sensible order.
Most engagements need one to two hours of your attention per week — mostly reviewing drafts and answering focused questions.
That's fine. I often work alongside in-house teams as an external strategic partner. My role is to bring perspective, structure and creative direction, not to replace them.
Not as a standard offering. If you're an agency or consultant with a specific brief, message me and we can discuss.
Yes — but always as sequential, scoped projects rather than a rolling retainer.
Yes. My Data Protection Policy explains how I handle personal information, and I only use secure, reputable tools for client work.
I'm based in London and keep UK business hours. Non-UK clients are welcome as long as we can schedule calls within a reasonable window.
Yes. Every Stripe payment generates a receipt automatically, and I can issue a supplementary invoice on request.
You keep every deliverable produced for you. I typically follow up two to four weeks later to see how implementation is going.
Yes. A Marketing Growth Plan or Complete Marketing Partnership is usually the right starting point for a new brand.
The discovery call is designed exactly for that. If we're not the right match, I'll say so and, where possible, point you towards someone who is.
